You are informed that with the operation of the Automated Import System, a “User Support Desk” will operate both during working and non-working hours.
Depending on the subject,
during working hours
you can contact the following telephone numbers:
| Support | Thematic | Contact | Work hours |
| Limassol | Entry | 25802456
25802599 |
07:30-15:00 |
| Admission formalities/national declarations | 25802471
25802406 |
||
| Larnaca | Entry | 24205942
24205941 24801513 |
07:30-15:00 |
| Admission formalities/national declarations | 24205940
24201853 |
||
| Nicosia | Admission formalities/national declarations | 22407568
22407640 22407518 (vehicles) |
07:30-15:00 |
| Paphos | Admission formalities/national declarations | 26804627
26804632 |
07:30-15:00 |
| Chief Customs Office | Entry
formalities Admission formalities/national declarations |
22601701
22601867 22601634 22601729 22601863 22601868 22601663 22601673 22601888 |
07:30-15:00 |
Contact numbers during
non-working hours
will be published daily on the website of the Department of Customs https://www.mof.gov.cy/mof/customs/customs.nsf, both in the “Announcements” section and in the “Electronic Customs” section – category “eCustoms Program” – thematic section “AIS – Automated Import System – “AIS System Support Office”, as well as on the “THESEUS” websitehttps://www.mof.gov.cy/mof/ce/theseas/theseas.nsf, in the “Announcements” section.
The contact details for the period 29/9/2025-1/10/2025 are listed below.
| Thematic | Contact Numbers | Opening | ||
|
Monday 29/09 |
||||
| Entry | 22601729 | 1600-2000 | ||
| Admission formalities/national declarations | 22601729 | 1600-2000 | ||
| Entry | 25802456 | 1600-2000 | ||
| Admission formalities/national declarations |
25802471 |
1600-2000 | ||
|
General support AI S – Chief Customs |
Office 22601888 | 1600-2000 | ||
|
Tuesday 30/09 |
||||
| Entry | 22601729 | 1600-2000 | ||
| Admission formalities/national declarations | 22601729 | 1600-2000 | ||
| Entry | 25802456 | 1600-2000 | ||
| Admission formalities/national declarations |
25802471 |
1600-2000 | ||
|
General support AI S – Chief Customs |
Office 22601888 | 1600-2000 | ||
|
Wednesday 01/10 |
||||
| Entry | 22601701 | 1000-1700 | ||
| Admission formalities/national declarations | 22601701 | 1000-1700 | ||
| Entry | 22601729 | 1000-1700 | ||
| Admission formalities/national declarations | 22601729 | 1000-1700 | ||
|
General support AI S – Chief Customs |
22601888 | 1000-1700 | ||
